TRANSCREATE AI

Subscription, Billing & Refund Policy

Effective date: 2026-09-08 · Version 1.0 (2026-09-08) · Incorporated into the Transcreate AI Terms & Conditions

DRAFT TEMPLATE — this document is being reviewed by qualified counsel and any updates will be promptly communicated to our clients.

1. Plans, Currency, and the Word Bank

• Currency. All amounts are stated and charged in US dollars (USD) unless your Order Form or an invoice we issue states another currency, or the parties agree otherwise in writing.

• What a "processed source word" is. Metering is on the SOURCE text: the words in the document, deck, spreadsheet, or subtitle file you submit, counted once per job by the platform, regardless of how many target markets that job produces or how long the translated text turns out to be. Your monthly allowance is spent before any Top-Up credits. Words are reserved when a job starts and returned to the balance they were taken from if the job fails — a failed job costs no words. A job you re-run is a new job and is counted again. Where Translation Memory leverage applies, it reduces the number of words billed for that job — the reduced count is what your Word Bank is charged and what your invoice shows, so both describe the same job.

• Subscription tiers (Freemium, Premium, Pro, Enterprise) include a monthly "Word Bank" allowance of processed source words, which resets at the start of each billing cycle. Unused monthly allowance does not roll over unless your plan states otherwise.

• Top-Up packs (e.g., 50,000 words) are one-time purchases of rollover credits. Top-Up credits do not expire while the account remains active and are consumed only after the monthly allowance is exhausted.

2. Payment Methods

Subscription payments are processed by Stripe, and cards are charged immediately. Enterprise invoices may instead be settled by bank transfer (ACH, US bank accounts): the invoiced plan or service is activated once the funds have arrived in Transcreate AI's account, which typically takes up to four (4) business days from the transfer, unless the invoice itself carries Net-30 terms — in which case the service starts on acknowledgment and the invoice falls due 30 days later. Human-review services are always invoiced on Net-30 terms, after the fact, per order. Organizations using invoiced services maintain a billing identity in Settings (legal entity name, billing address, tax/VAT ID, invoice recipients, default PO); invoices are issued in-app with sequential numbers and remain available to authorized billing users.

3. Renewal, Cancellation and Auto-Renewal Disclosures

• Subscriptions renew automatically each cycle until canceled. You may cancel anytime from the dashboard; cancellation takes effect at the end of the current paid period and you retain access (and your Word Bank) until then.

• Where required by law (including California's Automatic Renewal Law and similar US state statutes, and EU consumer rules where applicable), we provide clear renewal terms at signup, renewal reminders for terms of 12 months or longer, and an online cancellation mechanism as simple as signup.

• Price changes are notified at least 30 days before they apply and never mid-cycle.

4. Refunds — AI Processing

4.1 General Rule — Compute-Backed Services

Word processing consumes third-party AI compute at the moment of execution. Accordingly: (a) words already processed are non-refundable; (b) unused, unexpired portions are refundable as described below. This mirrors the treatment of digital services performed with the customer's prior express request.

4.2 Subscriptions

• First purchase of a paid tier: full refund within 14 days if fewer than 4,000 words have been processed in the period ("evaluation guarantee").

• Renewals: refundable pro-rata within 7 days of the renewal charge if no words have been processed in the new cycle.

• EU/UK consumers (where a User exceptionally qualifies as a consumer): the statutory 14-day withdrawal right applies; by starting processing you request immediate performance and acknowledge that the right is lost for fully performed services and reduced pro-rata for partially performed services.

4.3 Top-Up Packs

Refundable within 24 hours, provided no credits have been consumed; consumed credits are non-refundable.

5. Human Review Services

5.1 Ordering and Pricing

Professional human review of AI output by qualified linguists is ordered per job at the per-word rate displayed at the time of ordering (currently $0.10 per source word; no minimum per order). The rate, word count, scope, and deadline are stated in the order acknowledgment before work begins, and the acknowledged price is frozen for that order — later list-price changes never reprice an accepted order.

5.2 Rush Orders

Review may be ordered on rush terms, charged at 150% of the standard per-word rate and quoted at one (1) business day.

• Up to 4,000 source words, a rush order is accepted automatically and the one-business-day clock starts when you place it.

• Above 4,000 source words, the order is acknowledged but held until one of our project managers confirms capacity, and the one-business-day clock starts at that confirmation rather than at ordering. We would rather give you a date we can staff than a date we cannot. If capacity cannot be confirmed we will tell you promptly and you may cancel with a full refund of the review fee, or convert the order to standard turnaround at the standard rate.

• A rush order that is not delivered by its acknowledged deadline for reasons within our control is covered by §5.4: at your choice, a redo at no cost, a credit of the affected word count, or a refund of the affected portion. Where the delay is ours, the rush premium — the difference between the rush and standard rates — is refunded in every case, whether or not you take one of those remedies.

5.3 Scope, Approval Gate, and Delivery

Where the organization's copy-approval setting is on (the default), campaign copy is submitted for the customer's approval before localization and human review proceed. The deliverable is the reviewed text with the reviewer's changes visible (tracked changes), delivered in the platform. Standard review turnaround is quoted at the greater of three (3) business days and one (1) business day per 4,000 source words, on a Monday–Saturday working week; rush turnaround is governed by §5.2. The quoted deadline is stated in the order acknowledgment and is the one that binds.

5.4 Refunds and Redos

• Before a linguist is assigned: cancellable at no charge — nothing is invoiced for the order.

• After work has begun: fees are earned as work proceeds; however, if the review is not delivered by the acknowledged deadline for reasons within our control, or the delivered review is materially defective, we will (at your choice) redo the affected work at no cost, credit the affected word count, or refund the affected portion.

• Style disagreements that are within the customer's approved brief and glossary are addressed through one round of revision rather than refunds, except as required by law.

5.5 Invoicing

Human-review services may be invoiced per order. Invoices are issued against the organization's billing identity, carry sequential invoice numbers, and state the acknowledged price; amounts on an issued invoice are frozen snapshots of the order at issue time. Access to invoices is limited to organization admins and members granted billing access.

6. Service-Level Failures (AI Output)

If output is materially defective (e.g., untranslated segments, corrupted files), report it within 14 days: we will reprocess free of charge or credit the affected word count. Quality disagreements on style are addressed through the built-in A/B options and revision workflow rather than refunds, except as required by law.

7. Chargebacks and Disputes

Please contact support@transcreateai.com before initiating a card or ACH dispute — most issues are resolved within 2 business days. Accounts with fraudulent chargebacks may be suspended. Nothing in this Policy limits non-waivable statutory consumer rights in your jurisdiction (including under the EU Consumer Rights Directive, UK Consumer Rights Act 2015, Brazil's CDC, and Australian Consumer Law where applicable).

8. Taxes

Prices exclude VAT/GST/sales tax, which is added where we are required to collect it. Business customers should provide a valid tax/VAT ID (in Settings → Billing identity) for reverse-charge treatment where available.

9. Downgrades, Suspension and Termination

• Downgrades apply at the next cycle; excess Word Bank above the new tier does not carry over (Top-Up credits are preserved).

• On termination for cause by us, refunds are limited to amounts required by law. On termination by you for our uncured material breach, we refund pre-paid unused fees pro-rata.

• Your Translation Memory and glossaries remain exportable (CSV/TMX) for 30 days after closure, then are deleted per the DPA. Issued invoices remain retrievable as required by tax law.

10. Contact

support@transcreateai.com · Ready-to-Publish Translations, LLC, 902 Secor Rd, Toledo, Ohio, 43623. We respond to billing requests within 2 business days.